Terms of use

1. Acceptance of these terms

By accessing or using Sanjione's website, apps, dashboards, forms, or related services (the "Platform"), you agree to these Terms of use and our Privacy policy. If you do not agree, do not use the Platform.

If you use the Platform on behalf of a business or other entity, you represent that you have authority to bind that entity. References to "you" include that entity.

2. Who we are

Sanjione operates an online discovery and lead-generation Platform for home medical equipment rental in India. We are an aggregator and intermediary: we help customers find independent medical equipment suppliers ("vendors" / "suppliers"), and we help suppliers receive rental enquiries. We are not a party to the rental, sale, delivery, payment, installation, training, insurance, or service relationship between customer and supplier.

We do not own, stock, rent, insure, sterilise, or operate the equipment listed on the Platform (unless expressly stated otherwise for a specific listing). We do not provide medical advice, diagnosis, treatment, nursing care, or clinical supervision.

At launch there is no on-Platform payment for rentals. Customers and suppliers arrange commercial terms and payment offline.

3. Definitions

• Customer — a person (or caregiver acting for them) who browses, enquires, or rents equipment through introductions made via Sanjione.
• Vendor / Supplier — a person or business that lists inventory, receives leads, or fulfils rentals introduced via Sanjione.
• Enquiry / Lead — a request submitted via the Platform so matching suppliers can respond.
• Listing — supplier-provided information about equipment, price, availability, or coverage.
• Ops / Admin — Sanjione personnel who support matching, safety, and dispute triage.

Part A — Terms for customers

A1. Eligibility & accounts

• You must be able to form a binding contract under Indian law. If you are under 18, a parent or legal guardian must use the Platform on your behalf.
• You may submit a guest enquiry with phone and email, or sign in (e.g. Google) to manage enquiries in a dashboard. You must provide accurate contact details.
• You are responsible for safeguarding magic links, OTPs, and account access shared with you. Notify us promptly of unauthorised use.

A2. Listings are indicative only

Prices, stock, delivery times, coverage areas, photos, and descriptions are indicative only and are provided by suppliers. They are not a final quote or a binding offer from Sanjione. Always confirm suitability, condition, licensing (where applicable), hygiene, and price directly with the supplier before relying on equipment.

A3. Enquiries & lead sharing

• By submitting an enquiry you consent to Sanjione sharing your contact and enquiry details with one or more relevant suppliers so they can respond (direct contact to a chosen supplier, or broadcast/claim to matching suppliers, subject to Platform rules such as a claim cap).
• Suppliers may contact you by phone, WhatsApp, SMS, or email for that enquiry. Closing an enquiry via the manage link (or dashboard) signals that further outreach for that request should stop; contact us if outreach continues improperly.
• You must not submit false, spam, harassing, or fraudulent enquiries, or use the Platform to harvest supplier data.

A4. Rental relationship is with the supplier

Any rental agreement, deposit, payment, refund, delivery, installation, training, return, damage assessment, or clinical instruction is solely between you and the supplier. Sanjione is not a guarantor, escrow agent, insurer, or lessor.

A5. Health, safety & prescriptions

• Consult a qualified doctor before using medical equipment. Sanjione does not verify that a device is clinically appropriate for any patient.
• Where you upload prescriptions or health-related notes, you confirm you are authorised to share them and that they may be shown to ops and to the supplier(s) handling your enquiry, as described in the Privacy policy.
• Follow supplier and manufacturer instructions for use, cleaning, and return. Report safety issues to the supplier and, where appropriate, to authorities.

A6. Location & delivery area

If you grant location access, enter a pincode, or select a city, we use that information to show relevant listings and improve coverage planning (see Privacy policy). Precise coordinates, when used, are for matching/distance only and are not shown publicly.

A7. Customer conduct

• Treat suppliers and Sanjione staff respectfully; no abuse or threats.
• Do not attempt to circumvent security, scrape the Platform, or reverse-engineer systems.
• Do not post illegal content or request equipment for unlawful use.

Part B — Terms for vendors (suppliers)

B1. Onboarding & eligibility

• You must provide accurate business and contact information and keep it current. Sanjione may verify details and may approve, reject, suspend, or remove supplier accounts.
• You represent that you are authorised to list and rent the equipment you offer, and that you will comply with applicable Indian law (including GST, labour, consumer, and medical device rules as they apply to you).
• Suppliers join without an upfront listing fee. Any platform commercial terms will be agreed in writing before they apply. Commission or other fees, if any, will be disclosed before they apply.

B2. Listings, inventory & accuracy

• You list and manage your own inventory, pricing, stock, photos, and coverage (including pincodes/zones). Information must be accurate and not misleading.
• You remain solely responsible for device quality, maintenance, hygiene/sterilisation, accessories, training you provide, licensing (including any MD-42 or other regulatory requirements), GST invoicing, and fulfilment. Sanjione does not gate onboarding on MD-42 at launch; that does not waive your legal obligations.
• Misleading, unsafe, or illegal listings may be removed without notice.

B3. Leads & customer data

• Customer contact and enquiry details shared via Sanjione are for fulfilling that enquiry (and related rental) only. Do not sell, rent, or use lead data for unrelated marketing without a lawful basis and the customer's consent under applicable law (including the DPDP Act, 2023).
• Respect claim caps, status updates, and customer close signals. Do not harass customers after an enquiry is closed.
• Protect customer personal data with reasonable security; report suspected breaches involving Platform-sourced data to Sanjione promptly.
• Stay reachable. If nobody signs into your account for 10 days, we may show your listed business phone and WhatsApp number directly on your listings so customers are not left waiting, and email you a reminder that someone tried to reach you. After 90 days without a sign-in we hide your listings from customer search and tell you by email. Your account, listings, and history are retained, and signing in restores everything.

B4. Fulfilment & offline contracts

Any contract, payment collection, deposit, refund, damage claim, late fee, or dispute with a customer is between you and the customer. Sanjione is not a guarantor or escrow agent. You should use clear written rental terms with customers covering delivery, deposits, damage, and returns.

B5. GPS & delivery locations

Where the Platform supports GPS pins or delivery locations for an active rental, use them only for fulfilment of that rental and in line with Privacy policy rules (including any privacy gates before coordinates are shared). Do not republish customer locations publicly.

B6. Vendor conduct

• No fake stock, bait pricing, or impersonation of other businesses.
• No bribery of Platform staff or manipulation of lead routing.
• Cooperate reasonably with ops on quality, safety, and dispute triage. Repeated complaints may lead to suspension.

Shared platform terms

4. Intellectual property

Sanjione branding, software, and Platform content (excluding your listings and user content) are owned by Sanjione or its licensors. You may not copy or exploit them except as needed to use the Platform. You grant Sanjione a non-exclusive licence to host and display content you submit (listings, logos, messages) to operate the service.

5. Third-party services

The Platform may use third-party services (e.g. hosting, email, maps/geocoding, sign-in providers, WhatsApp deep links). Those services have their own terms. Sanjione is not responsible for third-party outages or policies beyond our reasonable control.

6. Platform availability

We provide the Platform on an "as is" and "as available" basis. We may modify, suspend, or discontinue features without notice. We do not warrant uninterrupted or error-free access.

7. Suspension & termination

We may suspend or terminate access for breach of these terms, legal risk, fraud, or to protect users. You may stop using the Platform at any time. Provisions that by nature should survive (liability limits, indemnity, IP, governing law) survive termination.

Liability, indemnity & law

8. Limitation of liability

To the maximum extent permitted by applicable law, Sanjione and its founders, officers, and agents are not liable for any loss arising from use of the Platform or from any transaction, communication, or relationship between users and vendors, including without limitation:

• Loss of or damage to machines / equipment — theft, breakdown, defect, contamination, delayed delivery, or improper use.
• Injury, illness, or loss of life — whether related to equipment use, advice given by a supplier, or any other third-party act or omission.
• Loss of money or financial loss — deposits, rental fees, refunds, failed payments, fraud, chargebacks, or any money processed or arranged through introductions made via our website (including offline payments between parties).
• Indirect, incidental, special, consequential, or punitive damages, or loss of profits, data, or goodwill.

Sanjione's role is limited to connecting customer and supplier. We do not control suppliers' operations, inventory, staff, vehicles, or payment collection. Any claim relating to a rental or related service should be directed to the party to that arrangement.

Nothing in these terms excludes liability that cannot be excluded under Indian law (including applicable consumer-protection rules). Where liability cannot be excluded, it is limited to the maximum extent permitted.

9. Indemnity

You agree to indemnify and hold harmless Sanjione from claims, losses, and expenses (including reasonable legal fees) arising from your misuse of the Platform, your breach of these terms, your listings or content, or your offline dealings with other users — except to the extent caused by Sanjione's wilful misconduct.

10. Governing law & disputes

These terms are governed by the laws of India. Subject to mandatory consumer rights, courts/tribunals in India (and, once appointed, processes published with our grievance officer) will have jurisdiction. Nothing prevents consumers from using statutory forums available to them.

11. Changes

We may update these terms from time to time. The "Last updated" date above will change when we do. Material changes may also be highlighted on the Platform. Continued use after an update constitutes acceptance of the revised terms, except where mandatory law requires additional consent.

12. Contact

Questions about these terms: use our Contact us form. A grievance officer name and contact will be published after legal review, as required for e-commerce / consumer redressal.

This page is a working draft for product launch preparation. It is not legal advice and is not a substitute for advice from qualified Indian counsel. Confirm with counsel before treating this as final. See also our Privacy policy.